DogZone FAQ – Question’s dogging you?

DogZone gets many questions from concerned pooch parents. Is DogZone suitable for my dog? Do you board overnight? Is training available? Answers to these and more below.

Do I need an assessment?

No. In 99% of cases a formal assessment isn’t necessary as our staff is experienced enough to handle all dog types as long as they meet our terms and conditions. A cursory half hour assessment will not give an accurate or true reading of your dog’s personality and behaviour traits. This is why all new dogs are obeserved interacting in the general area over a period of a couple of hours before we move them to the main play areas. Often new dogs will display some abnormal behaviour until they become accustomed to an unfamiliar environment.

Is DogZone suitable for my dog?

DogZone is suitable for most dogs that love to play, need socialization or have environmental problems at home such as destructive behaviour, barking issues and even separation anxiety. Dog’s displaying aggression (fear, pure or other) will not be a suitable for this play environment. Owners will be advised if this is the case.

Do you have cooling and heating?

DogZone is your dog’s home away from home. The centre is fully air-conditioned for those hot days in summer and fully heated for the chilly months of winter. We also have ceiling fans for the in-between days. Your dog’s comfort is our primary concern.

Is the floor safe to play on for my dog?

We did our research and selected the best option on the market for this type of centre. DogZone‘s spacious off lead exercise areas have been coated with state-of-the art non slip surfacing which is the benchmark for all dog daycare centres.

Do you have ample parking for drop-offs and pick-ups?

Yes we do. There is an on-site parking area with plenty of space to park your car and safely drop your precious pooch off or for pick ups. DogZone has made it safe and stress free for its clients. No need to drive around looking for places to park as you are assured of a parking space at any time of day.

Do you do pick up and delivery?

No. For your dog’s safety we do not pick up or deliver dogs. Furthermore, for DogZone to give the best possible staff-to-dog ratio, it is important they remain on the premises.

Are DogZone staff qualified and experienced?

DogZone owner Sally Chan has over 20 years industry experience as a professional dog trainer and groomer. All our staff members have extensive experience in the pet industry and vocational training qualifications. Moreover, all staff receives on-going training which includes dog behaviour and canine husbandry workshops. For more info go to our staff page.

What vaccination does my dog need?

We prefer all dogs to have a C5 vaccination. If your dog has only a C4 or C3 we still allow them to come in as long as you are aware of the canine cough risks.What is Canine Cough? (Kennel Cough)
Although dogs are vaccinated, many will still develop canine cough. It is a highly infectious disease and canine cough infections usually occur as an outbreak. The disease is air borne and dogs can be carriers without actually having it themselves, making it very difficult to detect until a dog starts to cough. Typically the incubation period is a week to ten days and the dogs can infect other dogs before they actually show signs of having a cough themselves. They can also pass it on for a period after they stop coughing. Because it is so contagious, most boarding establishments, day-care centres, off leash areas such as the beach or the local park, pet shops, veterinary clinics are affected at some time and are common places where the infection will spread.
Canine cough vaccinations are similar to human flu vaccinations: We vaccinate dogs specifically against two organisms – Bortetella bronchiseptica and Parainfluenza. These are the two most contagious and the dogs affected by them can become seriously ill. However, like human flu, there are other bacteria and viruses out there which can also cause respiratory tract infections. At the last count we found there were 17 in total and the C5 vaccine provides absolutely no protection against these bugs. It is these others that can cause canine cough to develop, despite your dog being vaccinated.
NOTE: Even in the most hygienic, well ventilated, spacious kennels the possibility of a dog acquiring Canine Cough exists. CanineCough can be acquired from your neighbour’s dog, from a Champion show dog at a dog show, from the animal hospital where your dog just came in for treatment of a cut paw…. Try not to blame the kennel operator if your dog develops Canine Cough shortly after that weekend stay at the kennel! There may have been an infected dog, unknown to anyone, that acted as a source for other dogs in the kennel.

Do I need to book?

Yes, bookings are essential to avoid dissapointment.
We require bookings to be made the day before or they can be made in advance. Dogs on passes (10 day, 20 day or monthly) get priority over any casuals.

What if I haven’t made a booking but would like to use DogZone?

DogZone is able to take some casual bookings most days. A phone call is necessary on the morning to check on availability.

How can I cancel a booking?

If you would like to cancel your booking, plese call ASAP to  allow another dog to come in your place. A late cancellation fee of $ 25.00 applies if DogZone is not advised by 8.00 am on the day of the scheduled booking of inability to attend.

How can I pay?

DogZone accepts Mastercard, Visa, EFTPOS and cash. Payment is to be made on drop off unless prior arrangement has been made.

What about lunch?

Dogs are not normally fed at DogZone. However, if your dog requires lunch it can be supplied by you in a labelled container/bag; or DogZone can provide a lunch at a charge of $2.50 of Advance Premium dry food.

Do you board overnight?

No. DogZone was never intended to be a boarding kennel. However, DogZone can refer you to approved kennels if you require. Refer to our links page for more info.

Is training available?

Several types of training are available at DogZone. See our training page for more information.

Can my dog get a hydrobath and/or clip?

Yes, but you must book in advance. Priority bookings and discounted rates apply to pass holders.

What is a maintenance groom?

Our staff will give all DogZone dogs a light brush each day to help maintain their coat. Aside of the enjoyment that dogs get by regular brushing, it gives staff an opportunity to give a quick examination of your dog at the same time.

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